Policies

Privacy Policy

This policy explains what information Homelyo ("we", "us") collects when you use the Homelyo app and website, and how we use and protect it.

1. Information we collect

• Account details: your name, mobile number and email address, if you give it.
• Booking details: your service address, the services you book, dates, times and any notes you add.
• Location: your device location, with your permission, to show services available near you and to guide the professional to your home.
• Payment details: payments are processed by our payment partners. We receive confirmation of the payment but do not store your full card or bank details.
• Device and usage data: app version, device type and how you use the app, to fix problems and improve the service.

2. How we use it

To create and manage your account, match you with a professional, complete bookings, process payments and refunds, send booking updates, provide support, keep the platform safe and meet our legal obligations.

3. Who we share it with

We share only what is needed: your name, address and contact number with the professional assigned to your booking; payment information with our payment partners; and information with authorities when the law requires it. We do not sell your personal data.

4. How long we keep it

We keep your information for as long as your account is active and as needed for tax, accounting and legal requirements. You can ask us to delete your account at any time.

5. Your choices

You can view and update your details in the app. To access, correct or delete your data, or to withdraw consent for location access, contact us using the details below.

6. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted access.

7. Children

Homelyo accounts are for adults aged 18 and over.

8. Grievance officer and contact

For privacy questions or complaints, contact our Grievance Officer, Aditya Ranjan, by email at admin@homelyo.in, or on WhatsApp or phone at +91 70045 96419. We aim to respond within 30 days.

Terms of Service

By creating an account or booking a service on Homelyo, you agree to these terms.

1. The service

Homelyo connects you with verified, trained professionals for home services, including home cleaning, cooking, laundry, bathroom and kitchen cleaning, elder and baby care, pet care and labour help. Services are currently available in Jamshedpur, Jharkhand.

2. Your account

You must be 18 or older and give accurate details. You are responsible for activity on your account and for keeping your login secure.

3. Bookings and prices

Prices are shown in the app before you confirm a booking. Instant booking starts at ₹99; the final price depends on the service, duration and size of your home. Any change to the scope of work during a visit must be agreed in the app.

4. Payment

Payments are made in the app by UPI, debit or credit card, or netbanking. Promo codes are subject to their own conditions and cannot be exchanged for cash.

5. Your responsibilities

Please provide safe access to your home, the basic supplies needed for the job unless the service includes them, and respectful treatment of the professional. We may refuse or end a booking if a professional's safety is at risk.

6. Damage or loss

If something is damaged or missing after a visit, tell us within 24 hours on WhatsApp or by phone. We will investigate and work with you on a fair resolution.

7. Liability

To the extent permitted by law, Homelyo's liability for any booking is limited to the amount you paid for that booking.

8. Changes and governing law

We may update these terms and will notify you in the app when we do. These terms are governed by the laws of India, and courts in Jamshedpur, Jharkhand have jurisdiction.

Refund & Cancellation Policy

We want every booking to go well. If plans change or something isn't right, here is what happens.

1. Cancelling a booking

You can cancel from the app. Cancelling before a professional is assigned is free. If the professional is already on the way, a cancellation fee may apply; the app shows the amount before you confirm the cancellation.

2. Rescheduling

You can reschedule from the app, subject to professional availability.

3. If we cancel or the professional doesn't arrive

You get a full refund, or we rebook the visit at a time that suits you, whichever you prefer.

4. If you're not happy with the service

Tell us within 24 hours of the visit. After reviewing it, we will arrange a free redo or a partial or full refund.

5. How refunds are paid

Refunds go back to your original payment method (UPI, card or netbanking), usually within 5–7 working days, depending on your bank. Promo code discounts are not refunded as cash.

6. Contact

For cancellations or refunds, message or call us on +91 70045 96419, or email admin@homelyo.in.